Terms & Conditions
All services provided by The 95 Agency LLC are subject to the following terms and conditions that serve as a legal binding contract, in addition to a signed contract for select services, between the client and The 95 Agency LLC. The terms and conditions are to protect both The 95 Agency LLC and the client. By accepting a quote in writing, verbally or by payment, you confirm that you are in agreement. All work is carried out by The 95 Agency LLC on the understanding that the client has agreed to the following terms and conditions.
You, the client, have ownership of the final design for use in any media application that is beneficial to your business. The 95 Agency LLC retains the right to use the final design, or any versions of the design created in the process, within printed and on-line portfolios, including promotional materials such as newsletters and advertisements. The client also gives The 95 Agency LLC permission to use the client’s full name, business address, and/or website address, for testimonial purposes on her website, or other business-related media. The client understands that it is the client’s responsibility to copyright the design (www.copyright.gov) and/or seek trademark (www.uspto.gov/main/trademarks.htm).
Services under $500 require full payment upfront. The client will make a 50 percent down payment for services over $500 prior to work commencing. The project can be scheduled once The 95 Agency LLC receives payment. The down payment is non-refundable. The remaining 50 percent is payable to The 95 Agency LLC upon completion of the project, and before work is supplied to the client. Representation payments are to be made in full before representation is to be started.
If, after the project has commenced, subsequent invoices are not paid within 15 days – the client is subjected to a late fee of $100.00, The 95 Agency LLC has the right to remove any website or online material and services provided or maintained. The 95 Agency LLC will not be held responsible for any inconveniences caused by removing any online material or services. Any future projects with the client will require full payment in advance.
Refunds & Cancellation
If after project commencement client communication (face-to-face, telephone, or email) stops for a period of 180 days, the project can be canceled, in writing by the The 95 Agency LLC, and ownership of all copyrights shall be retained by the designer. The 95 Agency LLC reserves the right to retain down payments or any other payments as the cancellation fees. Refunds are not permitted unless explicitly agreed upon.
All consultations are non-refundable. Clients are allowed up to one reschedule provided a 24 hour notification is given to management. All consultations are booked thru the schedule app Setmore.
Draft images are for viewing for approval only. They may not be copied, edited, or distributed to any other person or company, other than those directly involved with the project without prior permission from The 95 Agency LLC. You will receive drafted files with a company watermark attached until the full payment is made.
The client agrees to provide all text and pictures required for the completion. It is expected that all text supplied has been checked for typographical and grammatical errors, and has been approved by the client that will have the final call in the release of any items designed. Additional fees may apply for any necessary photography services, stock photos, media conversions and image editing. The client agrees that advisement may be given and corrections may be made by The 95 Agency LLC to text and images to improve the design of any items. There will be no additional charges for these suggestions and modifications unless specified, as it is included with any project.
Domain and Hosting
Domain and hosting fees are included in your quote provided for one year. Thereafter, the client is responsible for all renewal fees for hosting and domains.
The client shall inform The 95 Agency LLC in writing before the project commences if any portion of any material or information provided by the client or if any portion of the project is confidential. The client and The 95 Agency LLC may disclose confidential information to one another in order to facilitate work and payments. The client agrees that he or she may need to provide usernames and passwords in order to upload and edit information. Complete privacy is assured. No username, passwords or email addresses will ever be shared or used for any purpose other than that it was supplied for.
Illness, injury, or other events beyond The 95 Agency LLC’s control, such as: fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length. The designer will work hard to inform clients as soon as permitted.
A document containing the above terms and conditions will be supplied via email along with the first invoice. Before you confirm your agreement to these terms, please make sure you understand all of the above agreements. Should you have any questions or concerns regarding these terms, please contact us before proceeding with your down payment as acceptance.